SatisfactionPrivate feedback · Google reviews · AI marketing agent
The till is a moment of truth.Do you know yours?
After their point, your customer says how it went: in private for you, on Google in one tap if they wish. Lecy listens, analyses and replies, shop by shop.
No name, no email, no number: the customer types nothing. That is what makes the feedback honest.
No review bought or written
The Google review is offered to everyone, in one tap, with no reward. The customer writes what they want, or nothing.
Feedback stays private
It reaches the shop manager the same day. Never Google.
Nothing for the team to do
No sign, no question to ask at the counter. The tag takes care of it.
Frequently asked questions
Where does the customer’s feedback go?
To your back office, in private: it is feedback for you, not a publication. You learn what pleased and what did not, point of sale by point of sale. The Google review is another matter: the customer writes it if they wish, under their own name.
Is the customer’s feedback really anonymous?
Yes. Lecy knows neither the customer’s name, nor number, nor address: they typed nothing. You receive the thumb, the word left, the shop and the time. That is what makes the feedback honest.
Does Lecy touch the content of reviews?
Lecy writes no review, buys none and moderates none. The invitation is an invitation: the customer writes what they want, or nothing. What Lecy changes is the moment it is offered, right after their visit to the till.
Does the agent reply to reviews for me?
It proposes a reply for every review, in the tone you chose, and you approve or edit it before it is published. Nothing goes out without you.
Do I need an integration with my Google profile?
No. You enter your Google profile link in your account, in two minutes. The customer who taps the button lands on your profile and writes their review as usual.
Go further
Three reads on private feedback, the review at the right moment, and what it brings.
Most customers who had a bad experience never say so; they simply do not come back. How Lecy gives them a private channel right after their point, and what a shop or a network can do with what comes back.
The "leave us a review" sign asks a favour; it hardly converts any more. Lecy moves the review request to the one moment when the customer is inclined to say thank you: right after being served, on the page already in front of them.
Not a new opening: the shop, a juice bar in a Belgian chain, has been around for years, with its regulars, its stamp card and a 3.6 Google rating. Three weeks after the Lecy tag went in: 162 customers signed up and a 4.1 rating. How it went.
