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SatisfactionPrivate feedback · Google reviews · AI marketing agent

Customer satisfaction: the till is a moment of truth.Do you know yours?

After their point, the customer tells you privately how their visit went. And leaves a Google review in one tap.

Talk about your networkSee pricing

At every visit to the till

  • Anonymous feedback
  • Question of the month
  • Google reviews
  • Replies
  • AI analysis
  • Competitors

In short

Lecy is a loyalty and customer satisfaction solution at the till: after their point, every customer can say how their visit went, and that feedback arrives privately, shop by shop. They can also leave a Google review in one tap. Lecy analyses the feedback and drafts replies to reviews, in your tone.

From feedback to action, every day

What your customers say

  1. Mixed feedback · Lyon, 12:40
  2. 4★ Google review · Lille Centre
  3. “Cookies still warm” · Nantes
  4. Question of the month: 72% yes
  5. Le Four Doré: 8 reviews this month

Lecy AI marketing agent

Listening

What the agent does with it

  1. Sent to the Lyon managerPrivate
  2. Reply in your toneTo approve
  3. Strength noted: freshnessNoted
  4. Results for head officeSent
  5. Monthly comparisonReady

Hear every visit to the till.Answer every review.

Today’s feedback · Nantes Bouffay

92% thumbs up · 38 replies

  • “A bit of a wait at lunchtime, otherwise perfect.”2 min ago · anonymousnew
  • “Cookies still warm, as always.”11 min ago · anonymous
  • “Lovely welcome, thanks Inès.”26 min ago · anonymous
  • “No gluten-free left at 4 pm.”yesterday, 4:20 pm · anonymous
  • Thumbs up, no commentyesterday, 3:48 pm · anonymous
01

Feedback

Honest feedback, anonymous, in private.

  • Right after the point, in two seconds
  • Anonymous: the customer says what they would not say at the counter
  • You read it the same day, shop by shop

Questions asked at the tap · this month

412 answers

What did you like most today?

  • The taste64%
  • The welcome21%
  • The speed9%
  • The price6%

Question of the month · Would you like a gluten-free version?

Yes · 72%No · 28%
Change the question →
02

Questions

Ask the question that matters.

  • “What did you like most?” at every visit
  • A question of the month, yours to choose
  • Hundreds of answers, no cold survey

Google review received · Nantes Bouffay

Claire M.3 h ago

Delicious cookies, still warm. A bit of a wait on Saturday lunchtime, but worth it.

Reply proposed by the AI marketing agent

Thank you Claire! Warm is the house rule. For Saturday lunchtime, we open a second till from next week. See you soon on place du Bouffay.

✓ Replied within 24 h · 100% of reviews this monthPublishEdit
03

Replies

Reply to every review, in your tone.

  • A reply proposed for every Google review
  • Warm, sober or playful: your tone
  • You approve, the Lecy AI marketing agent writes

AI analysis of reviews and feedback · this month

TasteWelcomeFreshnessWaitingPriceNantes9691947874Lyon9588904170Paris9485928066Lille9793898272Network9689917071
✓ Strength everywhere: the taste! Weakness in Lyon only: the wait
04

AI analysis

Know what people love, and where.

  • Reviews and feedback read by AI, theme by theme
  • Your strengths, everywhere or in a single shop
  • One shop’s weak spot, before it shows on Google

What the reviews say · Nantes Bouffay

YouLe Four DoréThey win on: speedchoice
05

Competitors

Your strengths and weaknesses, against the neighbours.

  • What customers say about them, and about you
  • Criterion by criterion: welcome, freshness, wait, price
  • Where you win, where you lose

Google reviews per month · Nantes Bouffay

Google rating 4.3 → 4.7

5J
4F
6M
5A
5M
15J
20J
22A
27S
30O
34N
36D
from the page after the tagcame on their own
06

Google reviews

Recent reviews, without begging.

  • Offered at the right moment, on the point page
  • Never a sign, never a reward
  • Regular reviews, at the pace of your visits

What your regulars say · Nantes Bouffay

Claire M. · 14th visit★ Ambassador

The freshest cookies in Nantes, and always a kind word at the counter. I bring all my colleagues.

The strengths she highlights

freshnesswelcomeconsistency

Tap-to-tap referral

Claire brought Yanis and Léa

first tap yesterday · a point for each

31%of this month’s reviews come from customers with more than 5 visits
07

Ambassadors

Your regulars, your best ambassadors.

  • They know you better than anyone
  • Their reviews highlight your real strengths
  • They bring their friends, tap after tap

Illustrative screens: fictional brand, shops, first names and figures.

Your customers talk. To you, in private.

The feedback comes right after the point, from someone who has just been served. No cold survey, no sign that begs, nothing to ask of the team.

Talk about your network

Already at the till

  • Juice bar, BelgiumFrom 3.6 to 4.2 on Google in six weeks
  • A customer, after their point“Very practical, no more losing paper cards.”
  • AnonymityNo personal data by default
  • NetworksIn France, Belgium and Croatia

Read the case study

Your customers read reviews. All of them.

And they want them recent. Three studies from 2026.

France · 2026

93% of French consumers read reviews before choosing a business. In 2021, it was 75%.

IFOP for Guest Suite, 2026, 1,003 French adultsRead the study
  • 93%read reviews before choosing
  • 4.5 ★the rating that reassures more than one in two
  • 48%distrust a two-year-old review

United States · 2026

Three consumers in four want reviews from the last three months. A good old review is no longer enough.

BrightLocal, Local Consumer Review Survey 2026, 1,002 US adultsRead the study
  • 97%read reviews for local businesses
  • 74%want reviews from the last three months
  • 47%avoid a business with fewer than 20 reviews

Local Visibility Index · 2026

AIs recommend few businesses, and mostly the best rated: 4.3 stars on average for those ChatGPT cites.

SOCi, Local Visibility Index 2026, 2,751 brands, roughly 350,000 locationsRead the study
  • 4.3 ★average rating of businesses cited by ChatGPT
  • 1.2%of locations recommended by ChatGPT
  • 11%of locations recommended by Gemini

Honest by design.

Anonymous for the customer, private for you, no pressure on anyone.

  • Anonymous by default

    No name, no email, no number: the customer types nothing. That is what makes the feedback honest.

  • No review bought or written

    The Google review is offered to everyone, in one tap, with no reward. The customer writes what they want, or nothing.

  • Feedback stays private

    It reaches the shop manager the same day. Never Google.

  • Nothing for the team to do

    No sign, no question to ask at the counter. The tag takes care of it.

Frequently asked questions

Where does the customer’s feedback go?

To your back office, in private: it is feedback for you, not a publication. You learn what pleased and what did not, point of sale by point of sale. The Google review is another matter: the customer writes it if they wish, under their own name.

Is the customer’s feedback really anonymous?

Yes. Lecy knows neither the customer’s name, nor number, nor address: they typed nothing. You receive the thumb, the word left, the shop and the time. That is what makes the feedback honest.

Does Lecy touch the content of reviews?

Lecy writes no review and buys none. The customer writes what they want, under their own name, on Google, or nothing. What Lecy changes is the moment it is offered, right after their visit to the till.

Does the agent reply to reviews for me?

It proposes a reply for every review, in the tone you chose, and you approve or edit it before it is published. Nothing goes out without you.

Do I need an integration with my Google profile?

No. You enter your Google profile link in your account, in two minutes. The customer who taps the button lands on your profile and writes their review as usual.

Go further

Three reads on private feedback, the review at the right moment, and what it brings.

Read next

Listen to your customers.

Talk about your network