Google reviews
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Google reviews asked at the right moment, from a satisfied customer
Lecy does not beg for reviews. It first asks how it went, at the moment the customer is happy: when they check how much is left before unlocking their gift, or just after receiving it. Negative, the feedback stays in the back office. Positive, it goes to Google, with a bonus point.
6 min read
The Google logic: why your Business Profile decides your footfall
Before pushing your door, your future customers push Google's. Number of reviews, rating, how recent they are: here is how the local algorithm ranks shops, and why loyalty is the best review engine there is.
7 min read
A review rewarded, not begged for
The "leave us a review" sign asks a favour; it hardly converts any more. Lecy turns the review request into an exchange of value, at the one moment when the customer is inclined to say thank you.
5 min read
Negative feedback stays private: the loop that protects your rating
A public 1-star review costs you customers for years; the same feedback in private is worth gold. How Lecy routes feedback to turn unhappy customers into information, and happy ones into ambassadors.
5 min read
Local SEO: the shopkeeper's guide to moving your Google profile up
Your Google Business Profile is your first shop window, often visited more than your website. The concrete levers that move it up, and the central place recent reviews hold in it.
6 min read